Privacy policy

Privacy Policy

Last Updated: June 26, 2025

Ethersupps operates this website and online store, offering services, content, and products designed to support your holistic wellness journey (the “Services”). We are powered by Shopify, which helps us securely deliver our Services to you.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We collect personal information that identifies you or could reasonably identify you, including:

  • Contact details: name, billing and shipping addresses, email, phone number.

  • Payment information: card details, billing info, transaction history.

  • Account details: usernames, passwords, preferences.

  • Order and shopping data: cart history, wish lists, returns, purchases.

  • Device and usage data: IP address, browser, device type, site interactions.

  • Communication data: customer support inquiries, survey responses.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you, when you browse, register, purchase, or contact us.

  • Automatically, through cookies, analytics tools, and your interaction with our Services.

  • From third parties, including Shopify and payment gateways acting on our behalf.

3. Why We Collect and Use Your Personal Information

We use your information to:

  • Process orders, returns, and customer support.

  • Customize and improve your shopping experience.

  • Send order updates and marketing communications (you can opt out at any time).

  • Prevent fraud and ensure secure transactions.

  • Meet legal obligations and resolve disputes.

4. Disclosure of Personal Information

We may disclose personal information to:

  • Shopify, as our website and payment platform provider.

  • Service providers, such as couriers, IT systems, payment processors, and marketing tools.

  • Legal bodies, where required to comply with law or enforce our terms.

  • Third parties, with your consent (e.g., for social logins or promotions).

We do not sell or rent your personal data.

5. Cookies and Analytics

We use cookies and similar technologies to:

  • Remember your preferences.

  • Analyze website traffic.

  • Deliver targeted ads.

You can adjust your browser settings to refuse cookies or opt out of advertising cookies.

6. Storage and Security

Your data is stored securely, often in systems located outside Australia (e.g., Shopify's servers). We take reasonable steps to protect your data from misuse, loss, unauthorized access or disclosure. However, no transmission method is 100% secure.

7. International Data Transfers

When we transfer data outside Australia, we ensure appropriate safeguards are in place, including through Shopify’s global infrastructure and legal mechanisms.

8. Your Rights Under Australian Law

You have the right to:

  • Access your personal information.

  • Request corrections to any incorrect or outdated data.

  • Withdraw consent for marketing communications.

  • Lodge a complaint about a privacy breach.

To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors without parental consent.

10. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices and encourage you to read their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here, with the effective date at the top. We will notify you of any significant changes as required by law.

12. Contact Us

If you have any questions or would like to exercise your privacy rights, please contact:

Harrison – Ethersupps
📧 harrison@ethersupps.onmicrosoft.com
📍 1A La Trobe Street, Landsdale, WA, 6065, Australia

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.